Wholesale FAQ

WHOLESALE ACCOUNT FAQs

Q.   How can I set up a wholesale account?
A. The first step to becoming an Inner Fire wholesaler is to fill out our Wholesale Inquiry Form here: www.myinnerfire.com/pages/wholesale-inquiries
Once reviewed and if approved you will be issued an email to set up your account and password. 

Q. Are there minimums? 
A. Our minimum is $300.00 CAD per order but there are no quantity minimums. We keep our minimums quite low for two reasons: 1) If you're new, it'll give you a low-risk opportunity to try out our product and 2) When you're ready to re-order, you'll be able to re-order in a quantity that work for your space and current stock levels. 

Q.   How do I place an order?
A.   Orders can be made by logging into your unique account, adding products to your cart and checking out.

Q. Do you send sample packages? 
A. Unfortunately, we do not send out sample packages. We can work with you once an account is approved to provide fabric samples, free of charge.

Q.   What payment methods are available?
A.  We accept major credit cards ( Visa, MasterCard and American Express). 100% of the payment is due at time of order placement. We also accept bank deposits (e-transfers) from CANADIAN CUSTOMERS ONLY. 

SHIPPING 

Q.   Where is my delivery? Can I track my packages?
A.  We offer worldwide delivery, the option to track your package is available at checkout.


RETURNS/EXCHANGES
 
Q.   What is your return/exchange policy?
A.   We want you and your customers to love the products. If for some reason they're not working for you we will do our best to find a solution that works. If none can be found we will accept returns or exchanges within 15 days of delivery or in other special circumstances. All products must be returned in their original form (ie, not worn or damaged in any way). We prefer to exchange products if possible.  

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